Support Engineer I

Location: Herndon, VA; flexible hybrid work schedule. U.S. citizenship and current, interim, previous, or documented security-clearance eligibility are required. Applicants without the required clearance eligibility will not be considered.

Salary: $75,000–$82,000 per year.

Company

hirify.global provides IT support and industrial security integration services, with a focus on compliance with CMMC and NIST 800-171 standards.

What you will do

• Provide first-line support for email, password resets, mailbox management, and other support requests.
• Administer Azure, Google Workspace, Microsoft 365, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux systems, hardware, software, Wi-Fi, and LAN connectivity.
• Set up and configure desktops, laptops, monitors, peripherals, user accounts, and mobile devices.
• Perform proactive system health checks, escalate network issues, and support efficient issue resolution.
• Follow and improve standardized processes, checklists, SOPs, and service-level practices.

Requirements

• 2–4 years of experience in an IT support-focused role.
• CompTIA A+, ITIL 4 Foundation, and Microsoft Certified: Microsoft 365 Fundamentals (MS-900).
• Strong foundational knowledge of Microsoft 365 Commercial and GCC/GCC-High, Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, mobile device management, ticketing systems, and remote management tools.
• Experience troubleshooting basic hardware and software issues.
• Experience with Service Level Agreements and SOP creation.
• Strong communication, problem-solving, and time-management abilities, with the ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented and proactive approach to troubleshooting and continuous improvement.
• Current, interim, previous, or documented eligibility for a security clearance based on a favorable background investigation; U.S. citizenship is required by federal regulation.

Culture & Benefits

• Full-time position with a flexible hybrid work schedule.
• Two available shifts: 7:00 a.m.–3:00 p.m. ET or 11:00 a.m.–7:00 p.m. ET.
• Comprehensive benefits package with generous PTO.
• Professional growth and training opportunities.
• Collaborative culture focused on teamwork and continuous improvement.