Support Engineer I

TL;DR

Support Engineer I (IT Support/Azure/Microsoft 365): Provide first-line IT support, troubleshoot Windows/Mac/Linux issues, and manage end-user accounts while maintaining system health with an accent on network connectivity diagnostics and compliance with CMMC and NIST 800-171. Focus on resolving support requests through ticketing workflows and standardized checklists, escalating network issues when needed.

Location: Herndon, VA

Salary: $75,000-$82,000

Company

hirify.global provides IT support services with a focus on security and compliance.

What you will do

• Handle first-line support requests including email troubleshooting, password resets, and mailbox management.
• Perform basic administration in Azure, Google Workspace, and ticketing systems.
• Troubleshoot Windows, Mac, and Linux operating systems and assist with desktop/laptop/peripheral setup.
• Manage end-user accounts and provisioning, including account access and related support.
• Diagnose and escalate network issues (Wi‑Fi and LAN connectivity) and perform proactive system health checks.
• Follow and improve standardized processes, checklists, and service workflows to support issue resolution and quality.

Requirements

• U.S. citizenship is required by federal regulation.
• Current, interim eligibility, or previous security clearance (interim clearances accepted) based on a favorable background investigation.
• 2–4 years of experience in an IT support-focused role.
• CompTIA A+ and ITIL 4 Foundation.
• Microsoft Certified: Microsoft 365 Fundamentals (MS-900) and strong fundamentals in Microsoft 365 (including GCC/GCC-High), Azure Active Directory, and Teams.
• Experience with Google Workspace, VPNs, DNS, and mobile device management; ability to use ticketing systems and remote management tools.

Culture & Benefits

• Flexible hybrid work schedule.
• Comprehensive benefits package with generous PTO.
• Opportunities for professional growth and training.
• Collaborative, fast-paced environment focused on teamwork and continuous improvement.