Customer Engineer I (Power Systems)

Location: Cedar Rapids, Iowa, United States; frequent travel is required. Flexible schedules may include weekends, evenings, and holidays. Must be legally authorized to work in the United States; visa sponsorship is not provided.

Company

hirify.global provides hardware, software, analytics, power, cooling, and IT infrastructure services for data centers, communication networks, and commercial and industrial facilities worldwide.

What you will do

• Install, commission, maintain, and repair UPS, power distribution units, and battery systems ranging from 2–120 KVA.
• Perform scheduled and emergency field service independently or under supervision as training is completed.
• Provide on-site and phone support, communicate technical issues to Technical Support, and implement approved field changes.
• Evaluate equipment and site conditions, troubleshoot electrical and electronic systems, and restore units to full operating condition.
• Maintain customer communication, provide arrival estimates, complete service documentation, and pursue first-time fixes.
• Complete timecards, expense reports, inventory counts, service reports, and other administrative tasks accurately and on time.

Requirements

• At least 2 years of relevant industry experience or 4+ years of military experience in a related technical field.
• Working knowledge of electrical and electronic fundamentals, test equipment, technical documentation, and basic repair techniques.
• Professional written and verbal communication, effective time management, and collaboration with customers, suppliers, peers, and leadership.
• Valid driver's license and ability to maintain and operate a company vehicle according to policy and local laws.
• Ability to travel, work flexible schedules, wear required PPE, and consistently lift up to 50 pounds and occasionally up to 75 pounds.
• Must pass pre-employment drug, background, and motor vehicle records checks and be authorized to work in the United States without sponsorship.

Nice to have

• ASEET or AMEET certification, or progress toward either qualification.

Culture & Benefits

• Safety-focused field service environment with customer-first and collaborative principles.
• Technical and leadership development through hands-on training at a Training Academy or Regional Training Center.
• Company vehicle, smartphone, laptop, PPE, tools, and access to 24/7 technical and factory support.
• 401(k), profit sharing, paid time off, vacation, medical, vision, and dental benefits.
• Strong emphasis on work-life balance, inclusion, operational excellence, and continuous improvement.