Field Service Manager (Critical Power)

Location: Henrico, Virginia, USA. Ability to travel up to 50% is required.

Salary: $121,200–$166,600 USD annual

Company

hirify.global, a Flex company, develops critical power infrastructure and supports industries including financial institutions and data centers.

What you will do

• Lead, coach, mentor, and develop a high-performing field service team.
• Oversee safe, consistent, and high-quality commissioning, maintenance, troubleshooting, and emergency service activities.
• Manage technician scheduling, capacity planning, utilization, staffing, and operational readiness.
• Build trusted customer relationships, resolve escalated service issues, and support retention and service revenue growth.
• Use KPIs and corrective actions to improve productivity, quality, responsiveness, and profitability.
• Partner with Engineering, Product Management, Quality, Manufacturing, Sales, and Project Management to resolve operational issues and improve products and processes.

Requirements

• Bachelor’s degree in Engineering, Business, Operations Management, or a related discipline, or equivalent relevant experience.
• 3+ years of people leadership experience in field service, commissioning, electrical infrastructure, critical power, industrial services, or a related technical environment.
• Demonstrated success leading and developing technical service teams in customer-facing environments.
• Strong knowledge of electrical power distribution systems, critical power infrastructure, commissioning, maintenance, and troubleshooting.
• Experience using KPI-driven decision-making, Microsoft Office, and field service management systems.
• Ability to travel up to 50%.

Culture & Benefits

• Medical, dental, and vision plans.
• Life insurance and short-term and long-term disability coverage.
• Matching 401(k) contributions.
• Vacation and paid sick time.
• Tuition reimbursement.
• Focus on safety, accountability, customer service, continuous improvement, and career development.