Senior IT Support Engineer

Location: Brighton, United Kingdom

Company

hirify.global is a UK online car-selling platform connecting private sellers with more than 8,000 dealers through a technology-led marketplace.

What you will do

• Provide first-line contact and 3rd-line escalation support for technical issues across the business.
• Investigate root causes and own problems through to resolution, keeping colleagues informed throughout.
• Support the full employee IT lifecycle, including devices, identity, infrastructure, and business applications.
• Balance day-to-day support requests with longer-term IT improvement projects.
• Identify recurring issues, reduce ticket resolution times, and implement improvements to the IT environment.
• Coach less experienced IT service colleagues and close knowledge gaps across the team.

Requirements

• At least four years of experience in IT support or helpdesk roles, including escalation-point responsibility.
• Confident business support for both macOS and Windows.
• Strong troubleshooting skills, ownership of issues, and clear communication with non-technical colleagues.
• Hands-on experience with cloud-first tools, including SSO, MDM, Jamf or Intune, and Google Workspace.
• Experience with networking, AV systems, cloud telephony, Zendesk, Atlassian, and Jira.
• Self-sufficient working style with a strong interest in continuous technical learning and improvement.

Nice to have

• Additional networking expertise.

Culture & Benefits

• Equity scheme and competitive salary.
• 25 days of holiday, private medical insurance through BUPA, life assurance, and a pension with a 5% company contribution.
• Enhanced family leave, including up to 26 weeks of full-pay maternity or adoption leave.
• Sea-front office with bi-weekly massages, free snacks, and a 24/7 Employee Assistance Programme.
• EV leasing, cycle-to-work, nursery salary sacrifice, and one paid volunteering day each year.