IT Administrator

TL;DR

IT Administrator (IT Operations): Supporting and maintaining the corporate IT environment and end-user systems with an accent on SaaS platform administration and endpoint management. Focus on resolving complex technical incidents, optimizing user identity lifecycles, and ensuring stable macOS and Windows operations.

Location: Hybrid (Almaty, Kazakhstan)

Company

A global tech company on a mission to challenge injustice through fair choices in ride-hailing, freight, and delivery services.

What you will do

• Provide end-user technical support and resolve requests via the ticketing system.
• Administer corporate SaaS platforms including Google Workspace, Slack, Microsoft 365, Miro, and Jira.
• Troubleshoot hardware, software, network, and VPN issues using root cause analysis.
• Manage the full user identity and access lifecycle, including provisioning and revocation.
• Maintain and deploy macOS and Windows workstations and manage IT asset inventory.
• Collaborate with Security and IAM teams to improve operational processes and system reliability.

Requirements

• Strong knowledge of networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic routing/switching.
• Proficiency in administering macOS and Windows environments.
• Experience with Terminal and Command Line tools.
• Hands-on administration of Google Workspace and Microsoft 365.
• Experience with MDM tools such as Jamf or similar systems.
• Ability to create technical documentation and troubleshooting guides.

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunity for international experience through the Global Talent Exchange Program.
• Engagement in company-wide challenges, awards, and sports activities.
• Co-financed language courses and internal speaking clubs.
• Collaborative environment with people who take initiative and challenge themselves.

Hiring process

• Application review.
• Offer.
• Hiring.