IT Administrator (Internal IT Support Specialist)

Location: On-site in Limassol, Cyprus; relocation to Cyprus is required.

Company

hirify.global is a profitable technology company with more than 10 years of industry experience, building and operating large-scale products that handle millions of interactions each day.

What you will do

• Provide in-person and remote internal IT support for office employees and escalate complex Level 1 and Level 2 issues.
• Troubleshoot workstations, peripherals, office connectivity, and daily-use software applications while performing root cause analysis.
• Administer SaaS platforms such as Google Workspace, Microsoft 365, Slack, and Zoom, including licenses, configurations, and access rights.
• Manage onboarding, offboarding, user accounts, laptops, and mobile devices through MDM solutions including JAMF Pro and Intune.
• Maintain office Wi-Fi, switches, VPNs, video conferencing systems, hardware inventories, backups, and end-user data recovery.
• Coordinate equipment procurement, vendors, repairs, upgrades, SLAs, and support process improvements.

Requirements

• 5+ years of experience in internal or corporate IT support, helpdesk, or end-user services.
• Advanced English proficiency required.
• Strong experience with user access management and SaaS administration.
• Practical troubleshooting skills across Windows and macOS, including hardware diagnostics and OS reinstallation.
• Experience with equipment procurement, vendor management, IT asset tracking, and structured support processes.
• Ability to mentor junior support staff and maintain high user satisfaction.

Nice to have

• SaaS management optimization, network monitoring, or experience with network integrators and communication service providers.
• Cisco networking equipment and CCNA or higher certification.
• JAMF Pro, Apple ecosystem, Intune, and Windows ecosystem management.
• Video conferencing systems such as Polycom and Logitech.

Culture & Benefits

• EU-based employment contract and a 3-year Cyprus work visa with full relocation and family support.
• Flights to Limassol, a company-covered apartment for the first month, and assistance with relocation processes.
• Private medical insurance, provident fund after probation, performance reviews, bonuses, and salary adjustments.
• Language courses, conferences, training, coaching, well-being support, sports benefits, and family education support.
• Fully equipped city-center office with meals, coffee bar, health snacks, international teams, events, team buildings, and hackathons.

Hiring process

• HR interview lasting approximately 40 minutes.
• Technical interview.
• Final interview.