Senior End User Support Engineer (Fintech)

Location: Onsite in the Bristol office, UK; occasional out-of-hours work is expected. Flexible working options, including hybrid working, may be available depending on the role.

Company

hirify.global is a UK fintech investment platform helping private investors save and invest for the future.

What you will do

• Act as the senior escalation point for complex hardware, software, Windows, macOS, mobile and endpoint issues.
• Provide advanced troubleshooting across Windows, macOS, iOS, Microsoft Intune and JAMF.
• Lead improvements to device builds, configuration, lifecycle management, patching, application deployment and endpoint security.
• Support onboarding through device provisioning, shipping and remote handover for VIP and senior users.
• Lead technical problems and major incidents, maintain ITSM records and ensure resolution within agreed SLAs.
• Mentor junior engineers, maintain technical documentation and deputise for the product lead.

Requirements

• At least 6 years of experience in IT technical support.
• Advanced Microsoft Intune expertise, including enrolment, Autopilot, configuration, compliance, application deployment and endpoint security.
• Strong knowledge of Microsoft 365, Windows, macOS, iOS, Azure AD, Active Directory, Microsoft Defender for Endpoint and Conditional Access.
• JAMF Pro experience, Apple device management knowledge and strong PowerShell automation skills.
• Strong troubleshooting skills across hardware, software, networking, endpoint management and collaboration platforms.
• Ability to work onsite in Bristol, UK; employment sponsorship is not available.

Nice to have

• ServiceNow ITSM, Apple Business Manager, Jira, Confluence or Microsoft Teams Rooms experience.
• ITIL 4 Foundation, Jamf 300 or Microsoft 365 Administrator Expert certification.

Culture & Benefits

• Permanent full-time schedule of 37.5 hours per week, Monday to Friday.
• Annual bonus, annual pay review and pension contributions of up to 11% from the employer.
• 25 days of holiday plus bank holidays, Christmas closure and an option to purchase additional holiday.
• Private medical insurance, income protection, life insurance, healthcare cash plans and health screening.
• Enhanced parental leave, wellbeing support, fitness access and two paid volunteering days annually.
• Learning-focused workplace with flexible working options and practical commuting facilities.

Hiring process

• Initial call followed by an onsite interview.