Account Director (12 Month FTC)

TL;DR

Account Director (Client Services): Leading the operational management of embedded client accounts across Toronto and North America with an accent on client servicing, commercial governance, resource planning, and team integration. Focus on protecting revenue, structuring scalable workflows, managing renewals and delivery issues, and identifying growth opportunities within existing accounts.

Location: Toronto, Canada; flexible hybrid working policy.

Salary: CAD 90,000–100,000 annually, based on relevant experience, expertise, and organizational impact.

Company

hirify.global is a Growth Invention agency operating at the intersection of technology and marketing, delivering brand, media, experience, commerce, CRM, and technology and data services for ambitious global brands.

What you will do

• Own the day-to-day operations of an embedded account portfolio in Toronto and across North America.
• Manage client statements of work, purchase orders, backfills, renewals, forecasting, reporting, and portfolio governance.
• Act as the primary operational contact for key clients, improving engagement and resolving delivery issues quickly.
• Support recruitment, interviewing, onboarding, and integration of embedded agency teams within client organizations.
• Build clear ownership models, aligned workflows, and scalable operational structures for regional and global growth.
• Manage administrative operations while identifying organic growth opportunities within existing accounts.

Requirements

• Proven experience in a digital agency or consultancy.
• Strong knowledge of resource management, forecasting, statement-of-work structuring, and renewal management.
• Experience building, embedding, or managing dedicated agency teams within client organizations across multiple markets.
• Excellent relationship-building, cross-functional alignment, embedded talent management, and problem-solving skills.
• Highly organized approach and ability to work in fast-paced matrix environments while maintaining governance and structure.

Culture & Benefits

• Hybrid working policy with office and remote flexibility.
• Early-finish Fridays, paid annual leave, public holidays, and birthday leave.
• Mental health resources, enhanced sick pay, employee assistance, and trained Mental Health First Aiders.
• Professional development or wellbeing allowance, internal training, and guest speaker sessions.
• Enhanced family-friendly policies and a buddy program for new starters.
• Inclusive, collaborative culture with global clients, charity initiatives, and a focus on curiosity and impact.