Document Services Associate (12-month Contract)

TL;DR

Document Services Associate (Mailroom and Document Processing): Managing shipping, receiving, mail processing, scanning, indexing, and certificate assembly for U.S. and Canadian life insurance contracts with an accent on document accuracy, workflow coordination, and regulatory compliance. Focus on resolving imaging and contract discrepancies, assembling complete policy packages, and meeting strict service-level and quality standards.

Location: Onsite in Toronto, Ontario, Canada

Salary: CAD 40,000–55,000 per year, plus eligibility for a discretionary variable incentive plan.

Company

hirify.global provides life insurance and annuity products and related member services in the United States and Canada.

What you will do

• Handle shipping, receiving, incoming correspondence, outgoing mail, labels, and certificate package shipments through Canada Post, USPS, ICS, and FedEx.
• Receive, prioritize, prepare, scan, barcode, and index applications and supporting documents in the New Business Administration system.
• Troubleshoot image quality, hardware, software, and batch-processing issues.
• Review files and contract packages for completeness, accuracy, amendments, endorsements, and underwriting requirements.
• Assemble and distribute completed U.S. and Canadian life insurance certificate packages to field offices and members.
• Investigate returned mail, correct contract discrepancies, and escalate system or output issues.

Requirements

• Post-secondary diploma in a related field or equivalent experience.
• 1–2 years of experience in a mailroom, office support, or clerical role is preferred.
• Strong attention to detail, accurate data entry, and the ability to meet tight deadlines.
• Ability to work independently with minimal supervision and contribute effectively in a team environment.
• Strong oral and written communication and customer service skills.
• Working knowledge of Microsoft Office, including Excel and Outlook.

Culture & Benefits

• Full-time, 12-month contract position.
• Work in a fast-paced and changing environment supporting internal and external business partners.
• Eligible employees may participate in a discretionary variable incentive plan based on individual and company performance.
• Commitment to equal opportunity, inclusion, diversity, and equity.
• Accessibility accommodations are available during the recruitment process.

Hiring process

• Only candidates selected for further consideration will be contacted by the Talent Acquisition Team.