Document Production Associate (Legal & Document Processing)

Location: Wheeling, West Virginia, United States; hybrid schedule. Tuesday-Saturday, 6:00 a.m.-3:00 p.m. EST.

Salary: $15.91-$21.63 per hour, with possible overtime, shift differential, call-in, and standby pay.

Company

hirify.global provides marketing, packaging, print, document, and business services supported by proprietary technology and data analytics.

What you will do

• Provide word processing and document production services for clients.
• Assess job requests and track work throughout the full task lifecycle using logs and workflow software.
• Edit, proofread, convert, create, and transcribe documents according to established procedures and client standards.
• Coordinate with team members, leads, supervisors, and clients regarding deadlines and job concerns.
• Troubleshoot basic software and hardware issues and perform quality assurance checks.
• Meet service deadlines while following company and client policies and using equipment and supplies efficiently.

Requirements

• High school diploma or equivalent.
• At least one year of document production experience, preferably in a legal, banking, or large corporate environment.
• Proficiency with Microsoft Word, Excel, and PowerPoint, plus strong keyboarding and typing skills.
• Strong attention to detail, organization, problem-solving, communication, and deadline-management skills.
• Ability to handle sensitive and confidential documents, work independently and collaboratively, and maintain professional composure under immediate deadlines.
• Proven customer service skills and the ability to escalate issues appropriately.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and voluntary supplemental insurance.
• 401(k) with company match.
• Parental leave, adoption assistance, tuition assistance, and employer or partner discounts.
• Employment offers are contingent on successful completion of a background check and drug screen.