Associate, Global Donation Operations

TL;DR

Associate, Global Donation Operations (Donation Processing/CRM): Processing and maintaining accurate donor and gift records, donation data, imports, exports, and quality controls with an accent on data integrity, operational accuracy, and donor support. Focus on managing high-volume donation workflows, resolving refunds and chargebacks, improving system efficiency, and coordinating with vendors and internal fundraising teams.

Location: New York, NY, USA HQ; hybrid schedule with two days in the office and three days working from home.

Salary: $23.50–$24.50 per hour

Company

hirify.global is an international humanitarian non-governmental organization supporting people affected by conflict and disaster in more than 40 countries and 29 U.S. cities.

What you will do

• Batch, scan, process, and deposit daily donations, including checks and credit card gifts.
• Create and maintain accurate donation and donor records.
• Run quality control reports and complete daily data hygiene activities.
• Import and export donation data across fundraising platforms and resolve department cases.
• Coordinate with the caging vendor and Supporter Care team on donation processing, matching gifts, and sustainer gifts.
• Process refund and chargeback requests while maintaining department protocols.

Requirements

• At least two years of experience in clerical or administrative support.
• Strong computer skills, including Microsoft Word, Excel, email, and internet software.
• Excellent written and verbal communication skills, with the ability to collaborate with colleagues and vendors.
• Strong organization, accuracy, attention to detail, discretion, and ability to manage confidential information.
• Ability to prioritize a high-volume workload, meet strict deadlines, work under pressure, and solve problems creatively.
• Ability to work a hybrid schedule in New York, with two days in the office each week.

Nice to have

• Experience in fundraising, development operations, advancement services, customer service, or a nonprofit environment.
• Fundraising and CRM management experience, especially with RoundCause or Salesforce-based applications.
• Experience analyzing data and systems and identifying efficiency improvements.

Culture & Benefits

• Work in a diverse and inclusive humanitarian organization committed to integrity, service, equality, and accountability.
• Paid time off, sick days, and U.S. holidays.
• Medical, dental, vision, disability, and life insurance options.
• Flexible spending accounts for healthcare, childcare, and commuter costs.
• 403(b) retirement savings plan with employer contributions and matching.
• Employee Assistance Program supporting employees and their families with counseling and care.