Credit Control Team Leader

TL;DR

Credit Control Team Leader (Credit Control/Accounts Receivable): Leading and developing a credit control team responsible for cash collection, overdue debt reduction, and collection risk management across the sales ledger with an accent on aged debt, payment commitments, customer accounts, and cash flow. Focus on prioritising high-risk accounts, improving collection performance, coaching Credit Controllers, and resolving complex payment issues while maintaining strong customer relationships.

Location: Manchester, Greater Manchester, United Kingdom

Company

hirify.global is a UK-based business travel management company providing technology-enabled travel services and customer support to businesses and organisations.

What you will do

• Lead and develop a team of Credit Controllers responsible for effective cash collection and overdue debt reduction.
• Review due payments, expected payments, aged debt, and payment promises to ensure consistent follow-up.
• Conduct weekly ledger reviews covering major customers and accounts with overdue balances.
• Set team priorities based on debt levels, collection risks, and cash collection targets.
• Monitor workload distribution and rebalance customer portfolios when required.
• Support customer account management, dispute resolution, escalation, and cash flow objectives.

Requirements

• Proven experience in Credit Control, Accounts Receivable, or Collections, including work with high-value or complex ledgers.
• Previous experience leading, supervising, or coaching a Credit Control team.
• Strong knowledge of aged debt management, payment promises, customer dispute resolution, cash allocation, and escalation processes.
• Ability to improve collection performance while maintaining positive customer relationships.
• Strong analytical, organisational, communication, and attention-to-detail skills.
• Experience with coaching, feedback, performance management, and stakeholder influence.

Culture & Benefits

• Monday to Friday schedule with 37.5 working hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Unlimited £1,000 employee referral bonus.
• Staff awards, hotel and airline discounts, and an Employee Assistance Programme.
• Inclusive equal-opportunity workplace with a bright, energetic, fast-paced, and rewarding culture.