обновлено 2 дня назад
Software Support Engineer (ATM)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Software Support Engineer (ATM) (Splunk/SQL): Resolving ServiceNow incidents and supporting ATM monitoring, dispatch, and operational systems with an accent on root-cause analysis, system monitoring, and data extraction. Focus on creating Splunk dashboards, troubleshooting Windows and networking environments, coordinating escalations, and implementing corrective actions across specialist teams.
Location: Belgrade, Serbia
Company
provides financial access and self-service technology for financial institutions and retailers worldwide.
What you will do
- Resolve ServiceNow requests involving incidents, system issues, and changes.
- Troubleshoot reports, applications, systems, and ATMs, identify root causes, and recommend mitigating actions.
- Implement monitoring, corrective actions, system refreshes, hardware replacements, software upgrades, and application modifications.
- Manage escalations, initiate bridge calls, support root-cause analysis, and coordinate with specialist teams.
- Create data analyses and extracts, improve ATM dispatch workflows, and build and maintain Splunk dashboards using database information.
- Document technical diagrams and procedures, support occasional after-hours emergencies, and complete assigned projects.
Requirements
- Strong analytical troubleshooting, problem-solving, communication, attention-to-detail, and customer service skills.
- Experience with log-file analysis, Jira, Splunk dashboards, MS SQL Server, data mining, and statistical fundamentals.
- Understanding of database structures, SQL scripting, Windows Server, LAN/WAN networking, firewalls, routing, switching, and load balancing.
- Experience with VMware virtual machines and Microsoft Office tools, including Excel, Power BI, PowerPoint, and Visio.
- At least 1 year of MS SQL Server and data-mining experience, 2 years supporting Microsoft Windows environments, and 2 years in Information Technology.
- A bachelor’s degree in a related field is preferred, or equivalent work experience.
Culture & Benefits
- Private health insurance and life, accident, and disability insurance.
- Wellbeing resources and a baby bonus.
- Employee referral bonus program and partner discounts.
- Opportunities for internal career development and advancement.
- Employment is subject to applicable screening requirements.
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