4 дня назад
Product Technical Support Analyst (Financial Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Technical Support Analyst (FIS Prophet): Supporting customers of an actuarial modeling application by diagnosing technical and functional issues, improving user experience, and documenting solutions with an accent on application troubleshooting, infrastructure analysis, and service desk reporting. Focus on investigating complex client errors, collaborating with distributed technical and actuarial teams, and improving support quality for insurance and financial services users.
Location: SRB BELG 136B FLR2; hybrid work model
Company
provides financial services technology, including Prophet, an actuarial modeling platform for insurance and financial services firms.
What you will do
- Manage incoming application support queries and diagnose technical and functional issues.
- Resolve application problems, provide practical customer solutions, and assist with software licensing.
- Guide customers on improving application user experience and identify application or infrastructure issues.
- Join live troubleshooting sessions and collaborate with remote technical staff, actuarial consultants, support teams, and clients.
- Contribute to the internal knowledge base and client support documentation.
- Create and analyze service desk reports to identify recurring problems and improvement areas.
Requirements
- Strong technical acumen, diagnostic ability, and problem-solving skills in software support or another technical role.
- Basic networking knowledge and experience with Microsoft Windows or other system administration.
- Working knowledge of databases, database architecture, and database administration.
- Ability to work independently, manage multiple ongoing issues, and propose pragmatic solutions to complex IT problems.
- Fluent English with strong written and oral communication skills.
- Bachelor’s degree in computer science, computer engineering, or a similar field.
Nice to have
- Understanding of SQL, XML, and Windows PowerShell.
- Knowledge of cloud and desktop infrastructure, including workstations, servers, virtual technologies, AWS, or Azure.
- Strong Microsoft Excel skills.
- 3–5 years of experience in IT, software, technical support, product support, or application support.
- French, German, or Spanish language skills.
Culture & Benefits
- Collaborative, flexible, and respectful work environment.
- Hybrid work model.
- Private healthcare and 27 days of vacation.
- Challenging work with opportunities to develop technical skills.
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