System Support Analyst I

Location: Tulsa, Oklahoma, United States; primarily office/production-based

Company

hirify.global develops and operates gaming technology and systems, including products used in a highly regulated Class II environment.

What you will do

• Monitor enterprise systems, networks, and applications to maintain availability and performance.
• Respond to incidents and service requests from phone, email, monitoring tools, and ticketing systems.
• Create, prioritize, document, track, and close service tickets.
• Remotely troubleshoot servers and network infrastructure and coordinate escalation and resolution of critical issues.
• Support scheduled jobs, installations, configurations, upgrades, implementations, and related documentation.
• Analyze recurring issues, improve operational processes, and create procedures and knowledge base articles.

Requirements

• Associate degree in information technology, 2+ years of comparable validated experience, or equivalent experience preferred.
• Ability to obtain a gaming license in all jurisdictions where Class II products operate.
• Understanding of computer networks, hardware, software, system monitoring, and troubleshooting techniques.
• Familiarity with hypervisors and virtual machines, replication, SQL, Postgres, Kubernetes, and data backup and recovery.
• English proficiency required: ability to read, write, and speak English and explain technical information clearly to non-technical staff.
• Travel required: 0–25%; ability to work in an office/production setting and lift up to 50 lbs when required.

Culture & Benefits

• Work in a high-availability, fast-paced environment supporting 24/7/365 operational stability.
• Collaborate with engineering, field technicians, and other internal teams.
• Follow remote access, security, and Tribal Gaming regulatory requirements.
• Potential eligibility for annual bonuses, incentives, health and wellbeing benefits, paid time off, retirement plans, and insurance coverage depending on role and location.