Remote Technical Services Tech (I)

Location: Remote from Belgrade, Serbia

Company

hirify.global provides a unified commerce platform, payment capabilities, and technology services for retailers and restaurants in more than 35 countries.

What you will do

• Support customer, field engineering, and project activities through successful completion.
• Troubleshoot and resolve technical issues using remote access tools, internal systems, and knowledge bases.
• Take ownership of customer issues, escalate complex cases when necessary, and maintain follow-up communication.
• Review, validate, process, and document service requests, incidents, resolutions, and related records.
• Provide support through phone, email, and ticketing systems while monitoring customer environments and responding to events.
• Collaborate with customers, project teams, and stakeholders to deliver consistent, customer-focused solutions.

Requirements

• Fluent written and spoken English.
• Willingness to work in a rotating shift environment.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Customer-focused approach and ability to work independently and as part of a team.
• Basic technical aptitude and willingness to learn new systems and technologies.
• Previous technical or customer support experience is advantageous but not required.

Culture & Benefits

• Full-time employment with equal opportunity consideration.
• Work with customers and project teams across a globally diverse organization.
• Support is delivered through remote tools and multiple communication channels.
• Employment is conditional upon completing applicable screening criteria.