Software Engineer I (Fintech)

Location: Serbia, virtual

Company

hirify.global develops API-first digital banking, account opening, and branch solutions for financial institutions.

What you will do

• Serve as a primary technical contact for customers during onboarding, issue resolution, and ongoing support.
• Diagnose and resolve routine and semi-routine technical issues across Digital Insight solutions and integrated third-party products.
• Guide customers on supported product functionality, best practices, and effective solution usage.
• Manage multiple customer cases and small projects, documenting issues and escalating cases appropriately.
• Create and improve knowledge-base content and contribute to support process improvements.
• Collaborate with cross-functional teams and adapt communication to different customer needs.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 1–2 years of experience in technical support, software support, or a customer-facing technical role is preferred.
• Ability to analyze and diagnose technical problems and apply known solutions.
• General computer and technical troubleshooting skills.
• Ability to distinguish issues caused by Digital Insight offerings from issues caused by external factors.
• Ability to work under established procedures and escalate issues that are not covered by existing support resources.

Culture & Benefits

• Virtual full-time work arrangement in Serbia.
• Customer-focused, consultative approach centered on successful customer outcomes.
• Collaboration with cross-functional teams across hirify.global and Digital Insight Software Solutions.
• Opportunities to share technical learnings and contribute to continuous improvement.