Technical Support Engineer 2 (Remote/Shift TBD)

Location: Remote, associated with Dallas, Texas, United States; occasional travel may be required.

Company

hirify.global provides enterprise data center, cloud, managed services, and interconnection solutions designed to maintain data, application, and infrastructure availability.

What you will do

• Manage and troubleshoot Windows and Linux servers, virtual infrastructure, and VMware platforms including vCenter and vCloud Director.
• Resolve issues involving Active Directory, DNS, DHCP, WINS, DFS, routing, firewalls, load balancers, and TCP/IP connectivity.
• Support web services and databases including IIS, Apache, NGINX, ColdFusion, MySQL, and Microsoft SQL.
• Monitor production systems across a multi-data-center enterprise environment and troubleshoot backup and restore operations using Veeam, Commvault, Zerto, and Avamar.
• Document server and firewall decommissioning, maintain operational standards, and implement process efficiencies.
• Participate in an on-call rotation and provide after-hours support to customers and production systems.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 5+ years of experience in Information Technology, including 3+ years supporting Windows and/or Linux platforms.
• 3+ years of experience with VMware virtual infrastructure and 3+ years with Microsoft SQL and IIS services.
• Experience configuring Active Directory, including replication services, group policies, and folder redirection.
• Experience with Microsoft products such as SharePoint, Office 365, and SCCM, plus routers, switches, firewalls, and load balancers.
• Scripting experience with Python, PHP, or PowerShell is required.

Nice to have

• Experience with ScienceLogic, Zabbix, or Ansible.

Culture & Benefits

• Remote work with flexible scheduling when required and participation in an on-call rotation.
• Health, vision, and dental insurance packages.
• Short-term and long-term disability insurance and life insurance.
• 401(k) plan with company match.
• Three weeks of paid time off and paid holidays.