7 дней назад
L1 Service Desk Agent
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
L1 Service Desk Agent (Hardware/Software Support): Providing first-line technical support for customers and businesses by diagnosing recurring hardware and software issues, updating work orders, and coordinating on-site engineer appointments with an accent on desktop diagnostics, troubleshooting checklists, and customer communication. Focus on resolving standard incidents, supporting installations and configuration, and applying guided remote fixes across multiple products.
Location: Belgrade, Serbia — onsite
Company
Global commerce technology company providing unified commerce, payment capabilities, and services for retailers and restaurants in more than 35 countries.
What you will do
- Provide first-line technical support to customers and businesses for hardware and software issues.
- Diagnose recurring faults by reviewing incident history and applying troubleshooting checklists.
- Support the installation, configuration, updating, and repair of hardware and software.
- Work with internal and third-party vendor technicians to resolve technical problems.
- Schedule engineer appointments, update work orders, and provide status information.
- Respond to escalated calls and implement guided remote fixes when required.
Requirements
- Basic PC literacy and keyboard proficiency.
- Understanding of Windows-based applications and tools.
- Problem-solving and analytical skills.
- Strong verbal, written, and listening communication skills.
- Relationship-building skills.
- High school diploma.
Culture & Benefits
- Full-time onsite employment in Belgrade.
- Training is provided on products and customer bases.
- Employment is subject to applicable screening criteria.
- Equal employment opportunity and an inclusive workplace are part of the company’s stated values.
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