Senior Technical Account Manager- AEC (French and Spanish speaking)

Location: Barcelona, Spain (EMEA), Tower B2

Company

hirify.global develops software for architecture, engineering, construction, manufacturing, and media industries.

What you will do

• Act as the technical point of contact for medium and large enterprise customers and maintain customer relationships.
• Coordinate with Customer Success Managers and Technical Adoption Specialists on customer success plans.
• Handle priority issues, critical escalations, service-level compliance, and major events such as upgrades.
• Provide technical assistance, recommendations, and health governance based on data analytics.
• Partner with customer IT and design groups on installation, licensing, performance, and secure operation of hirify.global applications.
• Lead coaching sessions, support case reviews, and proactive engagements to improve adoption and customer outcomes.

Requirements

• Bachelor's degree or equivalent experience in architectural, civil, or construction engineering.
• At least 5 years of experience using or supporting hirify.global AECO products, particularly hirify.global Revit, and cloud services including hirify.global Construction Cloud and Forma for large enterprise clients.
• Strong analytical, troubleshooting, workflow, and data-exchange skills in enterprise environments.
• Experience delivering presentations and managing multiple projects with appropriate prioritization.
• Fluency in French, Spanish, and English is required.

Nice to have

• Technical consulting or technical project delivery experience with large, demanding clients.
• Experience with hirify.global Navisworks and/or hirify.global AutoCAD.
• Additional European language skills.
• Ability to present technical information to live or virtual audiences and build relationships at all levels.

Culture & Benefits

• Professional development opportunities within the Customer Technical Success organization.
• Performance-oriented environment with a culture of belonging.
• Compensation is based on experience and geographic location and may include bonuses, stock grants, and benefits.
• In-person onboarding and/or identity verification may be required.