Implementation Associate (Automotive SaaS)

Location: Seville, Spain; onsite role with less than 20% travel.

Company

hirify.global provides data and software services that connect the vehicle lifecycle and support the protection of homes and digital identities.

What you will do

• Support clients migrating from legacy estimating platforms to Qapter with minimal operational disruption.
• Gather client requirements and generate statements of work for software implementations.
• Create and maintain implementation documentation, including user guides and project plans.
• Become a subject-matter expert on the product suite and advise customers on workflows and configurations.
• Coordinate with cross-functional teams to resolve technical issues, monitor timelines, and deliver post-implementation support.
• Analyze implementation metrics and customer feedback to improve delivery quality and efficiency.

Requirements

• Strong understanding of automotive standards and processes, particularly in the bodyshop segment.
• Experience delivering SaaS user interface and API implementations at scale.
• Experience with legacy system migrations, preferably involving estimating platforms or software solutions.
• Excellent presentation, written communication, interpersonal, organizational, and time-management skills.
• Proficiency with Salesforce, JIRA, and Power BI.
• Willingness to travel to various locations as required, with travel below 20%.

Nice to have

• Knowledge of the automotive industry and experience in collision repair or related fields.

Culture & Benefits

• Work in a fast-paced, dynamic environment focused on customer-centric results.
• Collaborate with clients, Sales, and cross-functional internal teams.
• Participate in continuous improvement initiatives for the implementation process.