Customer Delivery Manager (Italian/French)

Location: Sant Cugat del Valles, Barcelona, Spain

Company

hirify.global provides technology products and services and employs customer delivery teams supporting complex service engagements.

What you will do

• Formulate strategies for performance metrics, escalations, change management, and customer communications.
• Own service delivery cost targets and implement expense controls.
• Manage high-risk projects, lead cross-functional teams, and implement corrective actions.
• Oversee SLA delivery, vendor negotiations, account planning, and strategic initiatives.
• Identify revenue opportunities, ensure policy compliance, and drive service delivery optimization.
• Develop delivery solutions and represent service capabilities in presales and change order negotiations.

Requirements

• Bachelor’s or master’s degree in computer science, information technology, business administration, or a related discipline, or equivalent experience.
• 7–10 years of experience in ITIL/ITSM, business, customer support, or a related field.
• Fluent English and fluent French and/or Italian are required.
• Advanced subject matter expertise and the ability to resolve complex business issues independently.
• Strong communication, customer-centricity, results orientation, learning agility, and digital fluency.

Culture & Benefits

• Full-time employment.
• Opportunity to lead cross-organization initiatives and mentor lower-level employees.
• Work involving complex projects, strategic planning, and customer engagement.
• Equal employment opportunity is provided in accordance with applicable law.