Partner Services Manager (SaaS)

Location: Barcelona, Spain

Salary: €30,000–€38,000 per year

Company

Builds AI-powered business management software that centralizes HR, finance, talent, operations, and IT workflows for companies of all sizes.

What you will do

• Manage a portfolio of IT resellers, HR consultancies, accounting firms, and technology distributors in the Italian partner market.
• Design and deliver technical onboarding, certification frameworks, advanced training modules, masterclasses, and webinars.
• Own and audit structured implementation methodologies to improve delivery quality and partner autonomy.
• Track implementation metrics, delivery timelines, velocity, and partner health data to prioritize interventions.
• Drive product adoption, identify configuration risks, and implement structural fixes to prevent churn and downsells.
• Create scalable tools, templates, playbooks, and product feedback processes in collaboration with internal squads.

Requirements

• Native or near-native Italian and professional-level English.
• Experience in B2B SaaS through implementation management, customer success, partner enablement, account management, or technical training.
• Experience managing structured project timelines and driving delivery or quality outcomes.
• Comfort working with operational metrics, completion timelines, and KPI systems.

Nice to have

• Experience in HR technology, payroll, or workforce management systems.
• Experience with indirect sales, channel, or partner enablement models.
• Background in corporate training or webinar delivery.

Culture & Benefits

• High-growth, multicultural, and inclusive working environment.
• Wellhub access, expense savings through Cobee, and language classes.
• Breakfast in the office, organic fruit, food discounts, and a pet-friendly workplace.
• Values include ownership, continuous learning, collaboration, and rapid growth.