Billing Agent (Finance)

TL;DR

Billing Agent (Finance): Processing and reconciling high-volume customer booking data to generate accurate invoices, with an accent on billing controls, financial data quality, and exception management. Focus on investigating discrepancies, resolving automated invoicing failures, validating VAT and exchange rates, and improving billing workflows across finance and operations.

Location: Manchester, United Kingdom; hybrid work after probation

Company

hirify.global is a UK-based business travel management company providing technology-enabled travel services and customer support to businesses and organisations.

What you will do

• Load, validate, and reconcile billing data for customer bookings.
• Monitor automated invoicing, manage exception queues, and resolve root causes.
• Prepare manual invoices for transactions not supported by automation.
• Handle billing queries through Freshdesk and coordinate with customers, suppliers, and internal stakeholders.
• Reconcile credit card spending and validate ledger coding, VAT, taxes, exchange rates, and cost allocations.
• Support audits, internal controls, cross-functional issue resolution, and process improvements.

Requirements

• Experience in billing, accounts receivable, or finance administration.
• Strong numerical accuracy and confidence working with high-volume transactional data.
• Experience with financial systems, billing platforms, CRM tools, and Excel.
• Clear, professional communication skills and the ability to explain billing information.
• Organisation, resilience under pressure, proactivity, adaptability, and attention to quality.
• AAT Level 2–4, an accounting or finance NVQ, a relevant degree or HND, or an accounting, finance, or bookkeeping diploma or certificate is required.

Nice to have

• Experience in a regulated or audit-controlled finance environment.

Culture & Benefits

• Monday to Friday, 37.5 hours per week.
• Generous holiday entitlement and a day off for your birthday.
• Hotel and airline discounts.
• Employee Assistance Programme and staff awards.
• Inclusive culture focused on listening, adapting, delivering, and continuous improvement.
• Unlimited £1000 employee referral bonus.