Customer Success Manager - EMEA (Cybersecurity)

Location: United Kingdom - Remote

Company

hirify.global provides hardened, secure, production-ready builds of open-source software used by engineers and AI agents.

What you will do

• Lead enterprise customer onboarding, implementation, adoption, and time-to-value initiatives.
• Create success plans with customers and internal pre-sales and post-sales teams, aligning requirements, goals, and challenges.
• Advocate for customer needs across Solutions Architecture, Technical Support, Product Management, Engineering, and Sales.
• Coordinate customer issue resolution with Technical Support and Customer Engineering.
• Build technical expertise in hirify.global, educate customers on product features, best practices, and security principles, and support product optimization.
• Manage relationships from technical users to CISOs, while supporting renewals, expansion, and churn-risk reduction.

Requirements

• 5+ years of experience in enterprise, customer-facing roles involving technical and business teams, such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
• Knowledge of one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
• Ability to own a customer portfolio, work autonomously, make strategic decisions, and manage executive or C-suite escalations.
• Entrepreneurial mindset with the ability to build new customer processes and practices.
• Strong emotional intelligence, prioritization skills, and commitment to continuous professional development.

Nice to have

• Previous early-stage startup experience.
• Hands-on technical experience with AWS, GCP, Azure, containers, Linux, supply chain security, DevSecOps, AppSec, security infrastructure, compliance, vulnerability management, or software development lifecycle practices.
• Passion for technology and cybersecurity.

Culture & Benefits

• Remote-first culture with team meetups, bi-annual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, with participation in secondary offerings and a 10-year exercise period.
• Health, vision, and dental insurance premiums fully covered for employees and dependents.
• Flexible time off.
• Paid parental leave of 18 weeks for birthing parents and 12 weeks for non-birthing parents.