Account Manager (FinTech)

TL;DR

Account Manager (FinTech): Managing merchant and business-partner relationships for card acquiring, payouts, remittance, and payment processing services with an accent on customer success, account growth, and payment operations. Focus on coordinating onboarding, resolving complex client issues with Risk, Compliance, Operations, and Payment teams, and increasing payment volumes across B2B merchant accounts.

Location: Hybrid in Limassol, Cyprus

Company

hirify.global supports a UK-based payment service provider offering card acquiring, payouts, money remittance, and risk management services under a UK FCA EMI license.

What you will do

• Build and maintain long-term relationships with merchants and business partners.
• Serve as the primary contact for assigned B2B accounts and maintain customer satisfaction.
• Coordinate merchant onboarding, operational requests, and ongoing account management.
• Work with Risk, Compliance, Operations, and Payment teams to resolve client issues.
• Identify opportunities to grow accounts, increase payment volumes, and introduce additional payment solutions.

Requirements

• 2+ years of experience in account management, customer success, merchant support, relationship management, or client services within payments, fintech, banking, or acquiring.
• Direct experience working with B2B merchants.
• Strong understanding of card acquiring, payment processing, or merchant services.
• Excellent communication, relationship management, and problem-solving skills.
• Fluent English required for written and spoken communication.

Nice to have

• Experience with payment gateways, PSPs, acquiring, or EMI businesses.
• Knowledge of the Visa and Mastercard payment ecosystem.
• Experience working with international merchants.

Culture & Benefits

• Collaborative and transparent team culture.
• High-impact role in a scaling fintech company.
• Competitive salary aligned with experience.
• Recognition of personal milestones and achievements.
• Social benefits.