Customer Success Product Specialist (Fintech)

TL;DR

Customer Success Product Specialist (Fintech): Managing revenue outcomes and client adoption for credit intelligence and workflow solutions with an accent on account expansion and product influence. Focus on driving measurable usage, converting closed-lost opportunities, and translating client feedback into product roadmap inputs.

Location: Hybrid (3 days in office/week), based in London, UK

Company

hirify.global is a leading global provider of credit intelligence, data, and analytics serving hedge funds, investment banking, management consulting, and law firms.

What you will do

• Own revenue outcomes and deliver against company targets for Direct Data and Workflow products.
• Lead account expansion strategies, proof-of-concept engagements, and upsell motions.
• Manage post-sale relationships for a global book of accounts from handoff through renewal and growth.
• Drive measurable usage and adoption across your portfolio through proactive outreach and KPI tracking.
• Capture client feedback and translate it into actionable product roadmap input for senior leadership.
• Develop and scale commercial training and playbooks for broader internal teams.

Requirements

• 3+ years of experience in a client-facing role, ideally within fintech or financial services.
• Demonstrated ability to manage and grow commercial accounts with experience meeting quotas or targets.
• Strong project management skills and ability to coordinate across complex, multi-stakeholder organizations.
• Genuine interest in credit markets, data products, or financial workflows.
• Must be based in London to support a hybrid work schedule (3 days in office per week).

Culture & Benefits

• Competitive health benefits, matched 401k, and pension plans.
• Generous paid time off (PTO) and parental leave.
• Gym subsidies and educational reimbursements for career development.
• High-performance environment guided by values of action, customer-first mindset, and excellence.