Account Management Lead (Fintech)

TL;DR

Account Management Lead (Fintech): Leading a team of SMB Account Managers to drive growth and retention for Square's merchants with an accent on coaching, team development, and pipeline management. Focus on revenue expansion, software adoption, and churn reduction to ensure measurable business outcomes.

Location: Preferred locations: Sydney or Melbourne, Australia

Company

hirify.global builds technology to increase access to the global economy, with Square providing commerce and financial services tools for sellers.

What you will do

• Lead and develop a high-performing team of 8–10 Account Managers focused on SMB growth and retention.
• Drive revenue expansion, software adoption, and churn reduction through hands-on coaching and pipeline management.
• Establish performance accountability using structured 1:1s, deal reviews, and team cadences.
• Collaborate cross-functionally with Product, Operations, and Sales to share merchant insights and improve customer experience.
• Act as a senior escalation point for complex or high-impact merchant situations.
• Implement program improvements and execute team OKRs.

Requirements

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3-5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Proven track record of consistently exceeding revenue and retention goals.
• Experience working with SMB or Mid-Market businesses.
• Strong coaching skills with the ability to improve team performance.
• Excellent written and verbal communication skills.

Culture & Benefits

• Flexible work environment with remote work options.
• Comprehensive medical insurance and retirement savings plans.
• Flexible time off to support work-life balance.
• Modern family planning benefits.
• Inclusive workplace culture committed to equal opportunity.