Manager, SMB Account Management

Location: Remote in Australia, with Sydney or Melbourne preferred. Travel approximately once per quarter for team events or customer meetings. Collaboration across multiple time zones is required, and work outside normal business hours may occasionally be necessary.

Company

hirify.global builds technology and financial services products that expand access to the global economy, including Square commerce solutions, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Lead and develop a team of 8–10 SMB Account Managers through coaching, structured one-to-ones, deal reviews, and team cadences.
• Own upsell, retention, customer satisfaction, revenue expansion, software adoption, and churn-reduction outcomes.
• Set clear performance expectations, maintain accountability, and manage the team pipeline.
• Partner with Product, Operations, and Sales to share merchant insights, resolve escalations, and improve customer experience.
• Support team OKRs, program improvements, enablement initiatives, and best-practice sharing.
• Act as a senior escalation point for complex or high-impact merchant situations.

Requirements

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3–5 years of direct people management experience in a quota-carrying or performance-driven environment.
• Demonstrated success exceeding revenue and retention goals.
• Experience working with SMB or Mid-Market businesses.
• Strong coaching skills and the ability to improve team performance.
• Excellent written and verbal communication and cross-functional collaboration skills.

Culture & Benefits

• Remote work in Australia with collaboration in a globally distributed organization.
• Inclusive workplace and equal opportunity employment practices.
• Medical insurance, flexible time off, retirement savings plans, and modern family planning benefits.
• Reasonable accommodations are available throughout the recruitment process.

Hiring process

• Applications are evaluated with a combination of human review and automated AI tools, in accordance with applicable regulations.
• Candidates may have up to 9 active applications within a 60-day period; reapplication to the same role is available 90 days after review.