Enterprise Account Manager (Mandarin)

Location: Remote; Sydney, Australia listed. hirify.global can hire in countries where it has a legal entity.

Company

hirify.global develops software products that help teams collaborate and manage different types of work.

What you will do

• Manage the full customer lifecycle for a portfolio of complex enterprise customers in the Greater China Region.
• Drive retention, expansion, upgrades, cross-sell opportunities, and total book of business growth.
• Build strategic account plans, conduct white-space analysis, and map executive stakeholders.
• Partner with Enterprise Sales, Services, Channel Partners, and Customer Success teams.
• Navigate enterprise procurement, legal, and security workflows to close renewals and expansion contracts.
• Maintain accurate CRM data and use analytics to forecast revenue and identify account risks.

Requirements

• 5+ years of experience in Enterprise Account Management, Mid-Market or Enterprise Sales, or Strategic Customer Success.
• Fluent written and verbal English and Mandarin required.
• Proven success meeting retention and expansion targets in SaaS environments.
• Experience with multi-threading, business-case development, executive navigation, and complex enterprise sales.
• Experience using CRM and analytics tools, such as Salesforce, for pipeline management and revenue forecasting.
• Strong autonomy, strategic execution, adaptability, and resilience in changing environments.

Nice to have

• Cantonese proficiency.
• Knowledge of the Greater China Region enterprise landscape, market dynamics, and procurement practices.

Culture & Benefits

• Choice of working from an office, from home, or through a combination of both.
• Health and wellbeing resources.
• Paid volunteer days.
• Potential eligibility for benefits, bonuses, commissions, and equity.
• Support for workplace accommodations or adjustments during the recruitment process.

Hiring process

• Workplace accommodations or adjustments can be requested at any stage of the recruitment process.
• Identity verification may be required as a condition of employment, subject to local law.