Senior Agent, Customer Service (Multi-Lingual)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Agent, Customer Service (Multi-Lingual) (Crypto): Supporting global customers through live chat, email, and voice channels with an accent on multilingual communication, product knowledge, and issue resolution. Focus on handling complex language situations, escalating unresolved cases, and collaborating with product and marketing stakeholders to improve customer outcomes.
Location: Hybrid role based in Sliema, Malta
Company
A leading cryptocurrency exchange and Web3 product company providing trading, wallet, and decentralized application services to retail and institutional customers.
What you will do
- Handle customer inquiries and issues through email, live chat, and voice channels in multiple languages.
- Communicate product and service information clearly in customers’ preferred languages.
- Collaborate with product managers, marketing, and other stakeholders on complaints and feedback.
- Build strong relationships with partners and external stakeholders.
- Escalate unresolved issues to Level 2 support or supervisors according to established procedures.
Requirements
- At least 2 years of experience in translation, interpretation, localization, or other language-related roles.
- High proficiency in spoken and written English and another European language.
- Diploma in finance, customer service, linguistics, crypto-related studies, or a related field.
- Availability to work a scheduled shift pattern supporting 24/7 operations.
- Strong interpersonal, problem-solving, and time-management skills, with the ability to remain composed under pressure.
Nice to have
- Familiarity with cryptocurrency or financial technology.
- Working knowledge of CRM tools such as Zendesk.
- Basic knowledge of macOS, Lark, Microsoft Office, and Google Workspace.
Culture & Benefits
- Competitive total compensation package.
- Learning and development programs plus an education subsidy.
- Team-building programs and company events.
- Wellness and meal allowances.
- Comprehensive healthcare coverage for employees and dependants.
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