Customer Support Executive - HK Clients (Malaysia-Based Remote | Cantonese/Mandarin Speaker)

Location: 100% remote, but candidates must be based in Malaysia and have the legal right to work in Malaysia. Employment pass sponsorship is not available. Core hours are Monday to Friday, 9:00 AM to 6:00 PM HK/Malaysia time.

Company

hirify.global is a tech-enabled services company using proprietary software and AI to simplify corporate secretarial services, accounting, bookkeeping, compliance, and fintech payments for micro-SMEs.

What you will do

• Provide customer support to Hong Kong entrepreneurs and SMEs through email, live chat, and phone.
• Follow up on customer feedback and document submissions, and guide clients through onboarding and hirify.global’s digital platforms.
• Troubleshoot issues related to business incorporation, accounting, compliance, and platform usage, escalating complex cases when needed.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to deliver seamless service.
• Identify recurring customer pain points and recommend improvements to workflows and help center content.

Requirements

• Bachelor’s degree in any field.
• At least 2 years of customer support experience; SaaS or professional services experience is preferred. Fresh graduates may also apply.
• Fluent spoken English and Cantonese are required.
• Experience using digital tools such as Zendesk, Aircall, Slack, and Gmail.
• Must be based in Malaysia, maintain a suitable home workspace with reliable high-speed internet, and have the legal right to work in Malaysia.
• Strong communication, structured thinking, attention to detail, collaboration, ownership, and problem-solving skills.

Nice to have

• Mandarin language skills.
• Hong Kong market exposure or knowledge of Hong Kong business regulations, including taxes and company filings.
• Experience in a fast-paced startup or scale-up environment.

Culture & Benefits

• Fully remote work from home with flexibility to start earlier or later when communicated proactively.
• Ability to work fully remotely from anywhere in the world for one month each year.
• Competitive salary, generous paid time off, and holiday schedules.
• Training programs, autonomy, and opportunities for professional growth.
• Inclusive, diverse culture focused on humility, kindness, and responsible business practices as a certified B Corp.

Hiring process

• One-way video interview or Talent Acquisition screening call, with interviews conducted primarily in English and a short Cantonese section.
• Technical interview with a live case study and roleplay, followed by a behavioural fit assessment.
• Professional reference verification and consent-based background screening before the final offer.