Customer Support Specialist (Fintech)

TL;DR

Customer Support Specialist (Fintech): Providing technical and customer support for a global financial analysis platform with an accent on troubleshooting, user communication, and knowledge-base maintenance. Focus on resolving complex user issues, collaborating with product and engineering teams, and supporting customers during 00:00–09:00 UTC working hours.

Location: Fully remote from Thailand, Indonesia, the Philippines, South Korea, Singapore, China, or Vietnam. Expected working hours: 00:00–09:00 UTC.

Company

hirify.global operates a financial analysis platform used by more than 100 million traders and investors across over 180 countries.

What you will do

• Provide technical and customer support to platform users.
• Troubleshoot and resolve user issues quickly and accurately.
• Collaborate with product, engineering, and compliance teams to maintain secure, reliable service.
• Document support cases and help users understand new features.
• Develop and optimize user communication channels and maintain the knowledge base.

Requirements

• Basic knowledge of fintech and digital finance.
• Strong problem-solving and communication skills.
• Advanced English proficiency.
• Ability to navigate technical tools, explain complex issues clearly, and remain calm under pressure.
• Availability for approximately 00:00–09:00 UTC working hours.

Nice to have

• Previous IT support experience.
• Previous fintech experience.

Culture & Benefits

• Fully remote work within the listed Asian locations.
• Collaboration with a distributed team of more than 600 professionals from over 40 countries.
• Learning and mentorship opportunities.
• Long-term career growth.