Account Manager

Location: Lisbon, Portugal; hybrid working environment with 2 days of home office per week.

Company

hirify.global is a restaurant booking platform and part of the Tripadvisor Group, connecting diners with restaurants across 11 countries.

What you will do

• Contact current restaurant customers outbound to present business solutions and increase their monthly revenue through hirify.global.
• Support restaurant customers mainly by email and phone with positioning strategy, revenue management, online marketing, and tool usage.
• Sell, upsell, and retain products and customers across a portfolio.
• Act as the primary point of contact and build long-term customer relationships.
• Provide training and support for hirify.global tools.
• Improve product and partner retention, restaurant engagement with customers and bookings, and participation in hirify.global Festival.

Requirements

• Experience as a sales representative or account manager.
• C2 Portuguese and fluent English.
• Experience pitching and selling promotions, deals, or flash sales.
• Experience handling 45–50 outbound and inbound calls and portfolios of 400–800 accounts.
• Customer-oriented approach with strong empathy, communication skills, and a positive attitude.
• Dynamic, resilient, and highly focused on achieving key results.

Nice to have

• Hands-on experience in restaurant operations and high-standard hospitality service.
• Background in e-commerce management.

Culture & Benefits

• Permanent contract and flexible hybrid working environment.
• Competitive fixed salary and bonus, plus lunch vouchers for each working day.
• Health insurance fully covered by the company, life insurance, disability coverage, and pension plans.
• Lifestyle benefits, continuous learning and development programs, and free access to the Calm app.
• Dedicated parental and caregiver leave policies, including 12 weeks fully paid, and a work-life balance program.
• Inclusive international environment with team-building events and office dining, coffee, and leisure areas.