LHCSA Staffing Specialist I (Healthcare)

Location: Albany, New York; hybrid role with required daily travel to the Albany hirify.global office

Company

hirify.global is a healthcare company focused on consumer-directed home care, supporting patients and caregivers through home care services and technology-enabled operations.

What you will do

• Coordinate with patients, caregivers, and nurses to ensure home health aide coverage.
• Pair caregivers and patients based on care needs and suitability.
• Help ensure caregivers follow nursing-developed care plans.
• Work with recruiting to identify and select qualified home health aides.
• Maintain caregiver schedules, hours, administrative records, and client rosters.
• Support process improvements that streamline operations and patient service.

Requirements

• At least 2 years of experience in a similar role.
• Experience in a LHCSA is preferred; previous medical experience is a plus.
• Strong customer service, written communication, verbal communication, problem-solving, and organizational skills.
• Comfort with computers, phones, and technology; HHA Exchange experience is strongly preferred.
• Patience and professionalism when working with internal and external customers.
• Ability to work in-office in Albany with daily travel to the Albany office.

Nice to have

• At least 2 years of customer service experience in a home care agency.
• Bilingual Spanish or knowledge of other languages.

Culture & Benefits

• Service-oriented culture focused on empathy, ownership, integrity, and positivity.
• Medical benefits and retirement plans.
• Wellness programs and company events.
• Ongoing learning and career development opportunities.
• Inclusive workplace committed to equal employment opportunity.