Customer Service (Automotive)

Location: Murfreesboro, Tennessee, United States

Company

hirify.global is an international development partner and systems supplier for the automotive industry, focused on efficient and environmentally friendly mobility technologies.

What you will do

• Communicate with customers, follow up on requirements, manage customer portals, and monitor KPIs and scorecards.
• Analyze, submit, verify, and communicate release requirements.
• Manage SAP customer data, including master records, scheduling arrangements, material information, and work instructions.
• Process shipments and invoices, coordinate freight scheduling, and organize expedited freight.
• Monitor and troubleshoot incoming and outgoing EDI transactions, pricing data, and scheduling agreement ASN text.
• Resolve customer returns, returnable dunnage issues, accounts receivable discrepancies, and delivery performance differences.

Requirements

• Relevant customer service or related experience.
• Experience with Microsoft Office tools.
• Experience with SAP.
• Strong communication and interpersonal skills.
• Excellent organization, decision-making, and problem-solving abilities.
• Employment-based visa sponsorship is not available now or in the future for this position.

Culture & Benefits

• Collaborative environment with challenging assignments.
• Personal and career development opportunities.
• Work with colleagues from different countries and functional areas.
• Diverse and inclusive workplace.

Hiring process

• Screening call after selection for the recruitment process.
• Video or in-person interview(s).