Customer Service Representative (Logistics)

Location: Fort Worth, Texas, United States

Company

hirify.global is a technology-powered fulfillment and logistics partner for ecommerce and direct-to-consumer brands, operating owned fulfillment centers across the US, Canada, the UK, and Europe.

What you will do

• Serve as the primary point of contact for merchants and facilitate timely issue resolution.
• Manage daily phone, chat, email, and ticket queues, including follow-ups on committed dates.
• Coordinate with warehouse management and developers to complete merchant requests professionally and on time.
• Build long-term merchant relationships and educate merchants about service offerings.
• Support merchant projects throughout their lifecycle and help proactively minimize operational issues.
• Identify opportunities to improve the merchant experience and recommend upgrades or new products.

Requirements

• 1–2 years of experience in a customer service position.
• 1–2 years of experience in logistics, supply chain, or ecommerce.
• Bachelor’s degree or equivalent work experience.
• Ability to work from Fort Worth, Texas, United States.

Culture & Benefits

• Merchant-first approach focused on long-term partnerships.
• Fast-paced, high-growth environment emphasizing ownership, action, and results.
• Opportunities to work with proprietary AI-powered technology for real-time inventory and order visibility.
• Global fulfillment network with dedicated teams at each fulfillment center.
• Company invests more than $10 million annually in research and development.