Systems Support Technician I (Healthcare)

TL;DR

Systems Support Technician I (Windows/O365): Providing technical support to staff with an accent on the efficient resolution of hardware and software issues. Focus on imaging devices, managing ticketing systems, and maintaining O365 service connectivity.

Location: Hybrid - Must be based in San Diego, California (occasional onsite office work required)

Salary: $22.64 - $26.00 per hour

Company

hirify.global provides specialized health management services.

What you will do

• Resolve end-user requests via phone, email, and ticketing systems in a professional manner.
• Log, track, and update service desk interactions, escalating complex issues to Level 2 support.
• Image and configure devices for new hires, break/fix replacements, and system upgrades.
• Maintain a technical knowledge base and develop tools for virtual collaboration.
• Collaborate with the Facilities team for equipment and software implementations.
• Participate in on-call rotations and assemble equipment kits based on demand.

Requirements

• High school diploma.
• Minimum 1 year of experience in a technical support role within a Windows environment.
• Knowledge of O365 Services including Teams, SharePoint, OneDrive, and Outlook.
• Ability to troubleshoot and diagnose hardware and software issues.
• Physical capability to lift up to 50 lbs and work in small spaces.
• Must have a stable home internet connection (minimum 50 down/10 up Mbps) for remote work.

Nice to have

• CompTIA A+ certification.
• Microsoft 365 Fundamentals (MS-900) certification.

Culture & Benefits

• Hybrid work model with company-provided technology equipment.
• Commitment to equal opportunity and affirmative action employment.
• Collaborative, team-oriented environment focusing on professional rapport and growth.