Corporate IT Support Technician

TL;DR

Corporate IT Support Technician: Providing frontline and escalated technical support for internal users with an accent on hardware, software, and connectivity troubleshooting. Focus on managing endpoint lifecycles, Active Directory administration, and ensuring high-quality service delivery in a hybrid environment.

Location: Must be a U.S. Citizen; role is based in Chantilly, VA with a hybrid work arrangement.

Company

hirify.global is a technology company providing IT solutions and services.

What you will do

• Respond to user-reported issues via phone, email, and remote support tools.
• Troubleshoot and resolve hardware, software, and connectivity issues across Windows and macOS systems.
• Manage user accounts, including Active Directory and Microsoft 365 administration.
• Support employee onboarding and offboarding, including device setup and asset recovery.
• Maintain endpoint patching and security standards.
• Support conference room technologies and A/V equipment.

Requirements

• U.S. Citizenship required.
• Associate degree in IT, Computer Science, or equivalent experience.
• 1–3 years of experience in a help desk or technical support role.
• Strong working knowledge of Windows; macOS support experience preferred.
• Experience with ticketing systems and IT service management processes.
• Excellent customer service and communication skills.

Nice to have

• CompTIA A+ or Network+ certifications.
• Experience with Microsoft 365 services (Teams, SharePoint, Intune, Entra ID).
• Familiarity with ITIL framework.
• Experience in regulated or compliance-driven environments.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Exceptional work environment focused on professional growth.
• Opportunities for training and industry certifications.
• Collaborative team culture with a focus on continuous improvement.