Commercial Account Management Manager (AI)

Location: On-site in San Francisco, CA

Salary: $275k OTE

Company

LangChain builds the foundation for agent engineering, providing a platform for building, evaluating, and operating AI agents at scale.

What you will do

• Hire, coach, and develop a team of commercial account managers, focusing on pipeline management and negotiation skills.
• Own the team's rolling forecast and ensure quarterly and annual retention and expansion targets are met.
• Develop and refine playbooks, processes, and tools for the entire customer lifecycle.
• Monitor portfolio health to identify churn risks and implement priority interventions.
• Directly lead high-stakes commercial negotiations and complex deal structuring.
• Collaborate with Deployed Engineers, RevOps, and Product to align post-sale strategies.

Requirements

• 6+ years of experience in a quota-carrying, customer-facing role (Account Management, Customer Success, or Renewals).
• 2+ years of experience directly managing a team of quota-carrying representatives.
• Proven track record of hitting team-level Gross Renewal Rate and Net Revenue Retention targets.
• Strong commercial acumen and experience with multi-stakeholder renewal cycles.
• Technical aptitude to articulate the value of complex products; familiarity with the AI/LLM stack is a plus.
• Must be based in or able to work on-site in San Francisco, CA.

Nice to have

• Experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Experience managing teams under consumption or usage-based pricing models.
• Experience building an account management function from an early stage.

Culture & Benefits

• Meaningful equity in a high-growth Series B startup.
• Comprehensive medical, dental, and vision coverage.
• Flexible vacation policy.
• 401(k) retirement plan.
• Complimentary meals on in-office days in the US.