Account Manager (AI)

Location: Must be based in or relocating to Austin; on-site

Company

hirify.global is an AI-native physical security marketplace that integrates licensed security agencies with AI-driven operational tools.

What you will do

• Own the end-to-end relationship for a portfolio of enterprise accounts, serving as the primary point of contact.
• Run quarterly business reviews to demonstrate the value of coverage, including incident prevention and response metrics.
• Manage retention and expansion, reporting accurately on account health on a monthly basis.
• Partner with operations to handle coverage changes, new site deployments, and surge requests.
• Negotiate renewals and expansions, including pricing, scope, and multi-year terms.
• Translate field intelligence into actionable proposals for clients.

Requirements

• Must be based in or relocating to Austin, Texas.
• Role is on-site.
• 3+ years of experience in account management, customer success, or B2B sales with a focus on retention and growth.
• Proven track record of renewing and expanding enterprise accounts.
• Experience negotiating commercial terms with security, operations, and procurement stakeholders.
• Strong operational instincts and ability to remain composed under pressure.

Nice to have

• Background in physical security or SaaS account management.
• Experience selling or managing platforms with an operational delivery component.
• Early-stage startup experience and comfort building processes from scratch.