Enterprise Account Manager (Voice AI)

Location: Redwood City, California, onsite. Relocation support is provided.

Salary: $180,000–$220,000 per year. Equity includes a four-year vesting schedule with a one-year cliff.

Company

hirify.global is a venture-backed voice AI company building AI agents and a modern customer experience platform for sales, support, logistics, and contact-center operations.

What you will do

• Own post-launch relationships with enterprise buyers and program owners through renewal.
• Manage net revenue retention across a portfolio of enterprise accounts.
• Grow customer consumption by expanding use cases, departments, and call volume on the platform.
• Forecast, negotiate, and close renewals while identifying upsell opportunities.
• Use adoption and usage data to build internal business cases for customer expansion.
• Bring product and engineering blockers forward with clear revenue impact.

Requirements

• 2+ years in account management, customer success management, or another post-sales role at a B2B software company.
• Direct ownership of renewal or expansion targets with specific account-growth results.
• Ability to interpret adoption dashboards and turn usage data into commercial arguments.
• Ability to lead executive conversations and difficult commercial discussions.
• Ability to work onsite in Redwood City, California, or relocate with provided support.

Nice to have

• Experience with consumption-based or usage-based pricing.
• Experience with AI, LLMs, or voice AI.
• Startup experience.
• Technical fluency with APIs, integrations, and deployment concepts.

Culture & Benefits

• Medical, dental, and vision insurance fully covered.
• $70 per day for meals and snacks through DoorDash.
• $200 monthly wellness reimbursement.
• $300 monthly commuter reimbursement, plus phone and internet reimbursements.
• Choice of cash-equity balance options with performance-based offers and significant equity.

Hiring process

• Recruiter screen lasting 30 minutes.
• Account strategy walkthrough and account management best-practices discussions.
• Onsite session including a QBR simulation, escalation role play, usage analytics exercise, and cross-functional and founder conversations.