Account Manager (Ticketing)

TL;DR

Account Manager (Ticketing): Managing client onboarding, relationship growth, and product adoption for a live event ticketing platform with an accent on seamless user migration and churn prevention. Focus on driving up-sell/cross-sell opportunities and optimizing the customer experience through data-driven analysis.

Location: Remote

Company

hirify.global is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes.

What you will do

• Facilitate client onboarding, conduct product demos, and manage user migrations.
• Build and maintain long-term relationships with large-scale users to prevent churn.
• Identify underutilized product features and present up-sell and cross-sell opportunities.
• Analyze customer satisfaction and revenue trends to evaluate the success of products.
• Collaborate with Sales, Support, and Directors to ensure a seamless customer journey.
• Provide high-level support, document solutions, and escalate software feature requests.

Requirements

• 2+ years of experience in customer service or account management.
• Proficiency with Microsoft Excel and Google Workspace (Docs, Sheets, Drive).
• Experience using Jira and various customer support ticketing systems.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently and collaboratively in a remote environment.

Nice to have

• Experience in the entertainment or ticketing industry.
• Proficiency with HubSpot or other CRM platforms.
• Availability for occasional travel to meet clients and attend trade shows.

Culture & Benefits

• Full-time employment with eligibility for an annual discretionary bonus.
• Opportunity to work in a data-driven, customer-obsessed environment.
• Collaborative culture focusing on technical excellence and professional growth.
• Inclusive environment committed to diversity and equal opportunity.