Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving strategy for the hirify.global recognition and engagement platform with an accent on product adoption, KPI establishment, and value realization. Focus on managing revenue pipelines through up-selling and cross-selling while optimizing the customer experience for senior stakeholders.

Location: Hybrid in London

Company

hirify.global provides employee recognition and rewards software that empowers millions of users across 190 countries to foster engagement and performance.

What you will do

• Drive product adoption and value by promoting platform features and recognition strategies to customers.
• Establish and track measurable goals and KPIs for assigned customer accounts.
• Manage a revenue pipeline, focusing on up-selling and cross-selling within existing programs.
• Lead customer workshops, training sessions, and face-to-face planning meetings to explore use cases.
• Proactively assess renewal risks by analyzing adoption levels and customer requirements.
• Provide regular status reports and manage account escalations for key stakeholders.

Requirements

• 3-5 years of account management experience at a software/SaaS company.
• Proven ability to influence decision-makers and deliver presentations to senior audiences.
• Proficiency with CRM tools, specifically Salesforce.
• Strong analytical skills using Excel and PowerPoint for customer business reviews.
• Experience managing sales pipelines and carrying a sales quota.
• Bachelor’s Degree.

Culture & Benefits

• Hybrid-first work environment designed to foster innovation and spontaneous connection.
• Culture rooted in science, research, and data-driven disruptive technology.
• Inclusive and diverse workplace that values individuality and unique perspectives.
• Fast-paced environment that encourages moving quickly and adapting to change.
• Recognized for outstanding workplace culture and technical excellence.