Senior Manager, Customer Success (Smart Grid)

Location: Must be based in the USA (Hybrid in Raleigh, NC or Norwalk, CT, or fully remote)

Company

hirify.global is a technology company providing smart grid solutions, including connected devices and data analytics, to help utilities modernize their distribution grids.

What you will do

• Lead, mentor, and coach the Customer Success team, setting KPIs and revenue targets aligned with company objectives.
• Manage a portfolio of strategic accounts with full commercial responsibility, from onboarding to renewal and expansion.
• Develop and execute pursuit strategies and sales promotion programs to drive orders and revenue.
• Forecast and close revenue opportunities using Salesforce, ensuring aggressive sales targets are met.
• Collaborate cross-functionally with Sales, Product Management, and Marketing to improve customer experience and product adoption.
• Act as the voice of the customer to inform internal product and service improvements.

Requirements

• Must be based in the USA.
• 10+ years of experience in Customer Success or Account Management, ideally within the smart grid or utility industries.
• 5+ years of experience in team leadership and sales strategy management.
• Proven track record of driving revenue growth and managing C-suite relationships.
• Ability to communicate persuasively and confidently across diverse audiences.

Culture & Benefits

• Competitive base salary plus performance-based variable compensation.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Healthcare and dependent care flexible spending accounts.
• Generous paid time off policy.
• Entrepreneurial team environment focused on decarbonization and electrification.