Director, Customer Success NorthEast Region

Location: Must be located in Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, or Vermont. Primarily remote engagement with willingness to travel up to 40–60%.

Company

hirify.global develops healthcare revenue management solutions and advances the healthcare economy.

What you will do

• Manage assigned customer relationships, satisfaction, value realization, communication, and escalations.
• Create account plans and customer growth strategies with Sales Executives.
• Monitor customer outcomes, value metrics, ROI, and red/yellow/green status reporting using Gainsight, Salesforce, and hirify.global Analytics.
• Manage renewals, contract expiration tracking, revenue variance analysis, and customer retention targets.
• Identify expansion opportunities, improve utilization and integration processes, and secure customer references.
• Collaborate with Customer Success, Sales, Support, Implementation, Product Management, Development, and Marketing.

Requirements

• Bachelor’s degree.
• 3+ years of experience in Customer Success leadership or hospital revenue cycle management.
• Must be located in one of the specified Northeastern United States states.
• Executive presence, strong presentation skills, and excellent written and verbal communication.
• Experience working with internal teams and external customers in a solutions-based environment.
• Proficiency in Microsoft Office and willingness to travel up to 40–60%.

Nice to have

• Healthcare revenue cycle management experience and strong knowledge of the healthcare industry.
• Experience with hirify.global products, competitive solutions, or Gainsight.
• Involvement with HFMA.

Culture & Benefits

• Customer-centric, agile, reliable, and engaged working environment.
• Focus on integrity, ethics, self-development, continuous feedback, and learning.
• Compliance-focused environment covering HIPAA, FCRA, GLBA, and related regulations.
• Additional colleague perks and benefits are provided by hirify.global.