Manager, Customer Success Enterprise (SaaS)

Location: US Remote

Salary: $125,700–$188,500 USD for Zone 2 US locations or $134,500–$201,700 USD for Zone 1 locations; variable commission, equity, and benefits are also included.

Company

hirify.global provides a SaaS platform and supports customers throughout their growth.

What you will do

• Lead, coach, and develop a team of eight Enterprise Customer Success Managers.
• Drive retention, expansion, product adoption, and measurable ROI for strategic enterprise customers.
• Set goals, metrics, operating standards, and strategic priorities aligned with company OKRs.
• Identify customer risks, guide resolution strategies, and engage customer executives when needed.
• Improve efficiency, automation, customer experience, and operational processes through experimentation.
• Collaborate with Product, Sales, Onboarding, and Support while bringing customer feedback into product strategy.

Requirements

• 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment.
• Experience leading Enterprise or Strategic accounts and teams serving large, complex customers.
• Strong coaching, people leadership, communication, listening, empathy, and emotional intelligence skills.
• Business acumen with the ability to advise on best practices, process optimization, and ROI realization.
• Excellent organization and project management skills, with the ability to balance multiple priorities.
• Understanding of SaaS metrics, retention levers, and customer health management.

Culture & Benefits

• Flexible time off, autonomous work support, learning and development opportunities, onboarding, and leadership training.
• Recognition programs, peer-nominated awards, and performance rewards.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental leave, fertility, surrogacy, and adoption support, plus maternity and breast milk shipping programs.
• Pet insurance, legal advisory services, financial planning tools, and other practical benefits.