Communications and Knowledge Management Associate

Location: Onsite in Chesterfield, Missouri, or Pittsburgh, Pennsylvania, United States

Company

Healthcare technology company developing prescription access and affordability products, including a pharma-to-patient platform and prescription savings services.

What you will do

• Develop internal announcements, newsletters, leadership updates, campaigns, and program rollout communications.
• Support change communications for new processes, products, and drug launches.
• Translate complex product and operational changes into clear messaging for varied audiences.
• Manage internal communication channels, publishing cadences, team chat updates, email digests, and all-hands content.
• Create and maintain knowledge-base articles and standard operating procedures.
• Audit and update communications and documentation to keep information accurate and aligned with evolving team needs.

Requirements

• 1–2 years of internal communications experience with varied audiences.
• Advanced writing, formatting, storytelling, clarity, and concision skills.
• Ability to distill complex information into engaging messaging under tight timelines.
• Experience creating visual assets such as images, icons, and graphics.
• Strong understanding of customer service or patient support agent workflows and processes.
• Strong attention to detail and accuracy.

Nice to have

• Graphic design experience.
• Experience in pharmaceutical or another regulated industry.

Culture & Benefits

• Work on products designed to improve access to affordable prescription medications.
• Collaborative, cross-functional environment spanning product, operations, and leadership.
• Culture focused on learning, curiosity, and inventing new ways to improve customer outcomes.
• Equal opportunity workplace that values diversity.