Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Providing advanced technical and strategic guidance to Enterprise customers to maximize the value of hirify.global’s Revenue AI platform with an accent on API integrations and CRM optimization. Focus on managing complex technical projects, bridging business goals with technical solutions, and advocating for customer needs to influence product direction.

Location: Must be based in Austin, Chicago, New York City, or Salt Lake City

Salary: $123,000 - $145,000 USD

Company

hirify.global harnesses the power of AI to transform how revenue teams win through a comprehensive Revenue AI Operating System.

What you will do

• Manage a portfolio of Enterprise customers to ensure maximum platform value and ROI.
• Serve as a strategic technical advisor for key initiatives and CRM enhancements.
• Provide proactive guidance on solution design, best practices, and long-term scalability.
• Collaborate with Technical Support and R&D to ensure timely resolution of product issues.
• Influence the product roadmap by advocating for customer needs and managing feature requests.
• Guide customers through the technical adoption of new features and third-party integrations.

Requirements

• Minimum 2.5 years of experience in technical account management or a customer-facing technical role within SaaS.
• Functional understanding of API integrations, database concepts, and software configurations.
• Experience with CRM platforms such as Salesforce or HubSpot and enterprise software integrations.
• Proven track record of managing multiple concurrent technical projects and customer engagements.
• Strong communication skills for conveying complex technical information to non-technical stakeholders and executives.
• Must be located in one of the specified US hubs (Austin, Chicago, NYC, or SLC).

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement program and a flexible wellness stipend.
• Mental health support including covered therapy and coaching.
• Flexible vacation time and quarterly company-wide recharge days.
• Education and learning stipend for personal and professional growth.
• Dedicated work from home stipend to support a remote environment.