Order Management Senior Analyst (SaaS)

TL;DR

Order Management Senior Analyst (SaaS): Managing and optimizing complex customer orders, billing transactions, invoices, and credit memos across the quote-to-cash lifecycle with an accent on accuracy, compliance, and customer experience. Focus on resolving complex transaction issues, supporting financial close cycles, improving operational controls, and using AI-enabled tools to increase processing efficiency.

Location: Bogota, Colombia (flexible)

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Review and validate complex customer and partner order documentation, including quotes, contracts, purchase orders, and statements of work.
• Process customer orders, billing transactions, invoices, and credit memos accurately within established service-level agreements.
• Act as a subject matter expert for complex order and billing inquiries while partnering with Sales, Finance, Revenue Operations, Customer Success, and other teams.
• Support month-end, quarter-end, and year-end close activities and help prioritize critical workloads.
• Identify process gaps, perform root-cause analysis, and recommend improvements to operational efficiency and customer outcomes.
• Support onboarding, training, knowledge sharing, and the use of AI-enabled tools across Order Management.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.
• At least 3 years of experience in Order Management, Revenue Operations, Finance, Accounting, Audit, or a related field, preferably in a SaaS or technology environment.
• Strong understanding of quote-to-cash processes, accounting principles, revenue recognition, internal controls, and SOX requirements.
• Experience with Salesforce, Workday, Zuora, or comparable enterprise platforms is preferred.
• Strong analytical, organizational, communication, and problem-solving skills with exceptional attention to detail.
• Availability to support extended hours during month-end, quarter-end, and year-end close periods. CV must be submitted in English.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• Opportunity to work with AI-powered technology deployed at enterprise scale.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by communication about the final steps.