Insights Partner (UX Research)

TL;DR

Insights Partner (UX Research): Serving as the primary post-sale value partner for a portfolio of customers to drive platform adoption and embed research practices into workflows with an accent on translating research best practices into actionable guidance. Focus on developing adoption plans, advising on methodology selection, and partnering with Account Executives to ensure value realization.

Location: Must be based in the United Kingdom

Company

hirify.global is a leader in human insight that empowers organizations to build exceptional customer experiences through fast, actionable feedback and AI-powered analysis.

What you will do

• Serve as the primary post-sale value partner for a portfolio of customer accounts.
• Develop adoption plans aligned to business goals to drive platform usage and organizational engagement.
• Advise customers on research best practices, methodology selection, and workflow integration.
• Partner with Account Executives on account planning, renewals, and expansion opportunities.
• Identify and proactively resolve customer risks related to adoption and value realization.
• Collaborate with internal teams including Support, Product, and Professional Services to support customer goals.

Requirements

• 3+ years of experience in UX research, UX design, customer insights, or human-centered design.
• Hands-on experience with qualitative and quantitative research methods such as usability testing, interviews, and surveys.
• Strong ability to translate research best practices for non-research audiences.
• Excellent facilitation, communication, storytelling, and stakeholder management skills.
• Experience managing a portfolio of customer relationships in a fast-paced environment.
• Must be based in the United Kingdom.

Nice to have

• Experience with research platforms like hirify.global, UserZoom, Qualtrics, Medallia, Dovetail, or Maze.
• Background in SaaS, consulting, advisory, or customer success environments.

Culture & Benefits

• Inclusive and accessible candidate experience with a commitment to diverse perspectives.
• Collaborative environment focused on transforming how companies connect with customers.
• Equal Opportunity Employer.

Hiring process

• Recruiter screening.
• Hiring Manager interview.
• Panel interview.
• Final interview (if applicable).